Your staff went out of their way to assist (absolutely above and beyond) with a lovely handwritten note.
That's what I consider exceptional customer service and this is what has customers coming back again and again expounding your virtues! Thank you so much for your service.
February 19, 2018
I would like to thank you so very much
for the high level of customer service you personally provided ...You were most helpful every time I contacted you.
This is something I value very highly and says a lot about the company NAJO and their staff
February 19, 2018
Thank you for your very fast and efficient customer service!
Your pieces are truly lovely as is your workmanship. My friend absolutely adored the Aqua Chalcedony necklace which I had purchased as a gift for her for her birthday.
August 01, 2017
I can’t speak highly enough of the service and friendliness (even across the Tasman) of Najo.
They turned up exactly when customer support said they would, together with a cute handwritten note hoping I would enjoy my new Najo. How warming is that?
April 20, 2017
I have been purchasing your jewellery and I must say I JUST LOVE IT. Every piece that I have purchased is fabulous. Whenever I look on your website I find something that I simply must have. I am just so happy I found you.
Najo is an Australian Jewellery brand that has been creating sterling silver jewellery for over 30 years. Najo was first born and inspired by the inescapable spirit of Mexico and many of our pieces are still hand made by artisan silversmiths there today. We offer a range of sterling silver bracelets, earrings, necklaces and rings, as well as a Steel jewellery range. Inspired by the rich mosaic of life our jewellery offers an enduring elegance and timeless appeal.
NAJO offers Free Shipping for Australia and New Zealand orders over $99. Standard freight charge of $7.00 applies for orders under $99. You can track your delivery on line and you will have your new jewellery within 2-5 days.
Can’t wait to receive your purchase? For $9.95 you can choose to have your jewellery sent express with Australia Post.
Not in Australia or New Zealand? We offer our valued overseas customers freight is a flat rate of $25. See T&C's for details
30 Day Money Back Guarantee
At Najo we offer a 30 day money back guarantee. If for some reason you change your mind there is no problem returning the item for a full refund.
No refund or exchanges on engraveable syles. There is also a 12 month warranty on all our pieces for any manufacturing faults.