FAQs

General

• How do I know what ring size I am?
• The ring/bangle I want isn't available in my size. Can I have one specially made?
• The item I want is out of stock. How can I put my name on the waiting list?
• How do I subscribe/unsubscribe from your mailing list?
• I can't decide on a gift, do you sell gift vouchers?
• How can I check the balance of my voucher?
• I am buying a gift. Will the jewellery come wrapped up or in a gift box?
• How can I cancel my order?
• I want to work for Najo! How can I apply for a job?
• Do you charge for shipping?
• Do you ship internationally?
• How long will it take until I receive my jewellery?
• Can I track my parcel?
• Oops, I made a mistake! How can I change my delivery address after I have ordered?
• Can I return an item if I change my mind?
• I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?
• Do you have a warranty on your jewellery?
• What is your jewellery made of?
• Where does the jewellery come from?
• Is the jewellery hand-made?
• What forms of payment do you accept?
• I have been given a gift voucher. Can I use this online?
• I have a promotional code. How can I use you this?
• I live in another country. Can I pay in my currency?
• Is it safe to make my payment online?

Q. How do I know what ring size I am?
A. Please refer to the table below for ring size comparisons. Many rings can also be resized.

Q. The ring/bangle I want isn't available in my size. Can I have one specially made?
A. Our jewellery fits most people, and in certain bangles we do offer two sizes. Unfortunately we cannot order items in custom sizes. Rings are also in S, M, L and a lot of our rings can be resized to fit.

Q. The item I want is out of stock. How can I put my name on the waiting list?
A. If an item is out of stock a pop up box will appear so you can email us your details and we will let you know as soon as the item is back in stock. You can email info@najo.com.au at any time if you have an inquiry.

Q. How do I subscribe/unsubscribe from your mailing list?
A. Click here and enter your details if you would like to be added to our mailing list. At the bottom of all of our emails there is an 'unsubscribe' button if you wish to be removed from the mailing list. Alternatively click here to unsubscribe.

Q. I can't decide on a gift, do you sell gift vouchers?
A. Yes, we do sell gift vouchers. Najo gift vouchers can be purchased via our Website for amounts of $25, $50, $100, $150 and $200. Following purchase, we will email your gift voucher to you. Gift vouchers are valid for 12 months, are non-returnable, non-refundable and cannot be redeemed for cash. For full details please refer to our 'terms and conditions'.

Q. How can I check the balance of my voucher?
A. Unfortunately one voucher cannot be used numerous times. Your voucher needs to be used in full during one transaction.

Q. I am buying a gift. Will the jewellery come wrapped up or in a gift box?
A. All pieces purchased from our website will come packaged in a beautiful Najo box, ready to be given as a gift. You can also add a gift card and enter a personal message if you wish.

Q. How can I cancel my order?
A. Please contact our friendly Customer Service Team on (02) 9415 6663 as soon as possible as we pack all our orders shortly after received. You can also email us at info@najo.com.au, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.

Q. I want to work for Najo! How can I apply for a job?
A. Send us an email! We may not have a position currently available, but we would be more than happy to keep your information on file for any future vacancies. Please forward your resume to info@najo.com.au.

DELIVERY & RETURNS

Q. Do you charge for shipping?
A. We offer FREE shipping Australia wide on all purchases

OR

For an extra $4.95 you can choose to have a guaranteed next business day delivery.

All deliveries are sent via Australia Post using their regular e-parcel service and guaranteed next day deliveries are sent using their Express post service. All orders can be tracked on line and need to be signed for at time of delivery.

Q. Do you ship internationally?
A. Yes! We can ship to any location across the globe. All international deliveries incur a cost of $25, and delivery takes 1-5 business days.

Q. How long will it take until I receive my jewellery?

A. We know you're eager to receive your purchase and our aim is to dispatch orders received before 12pm on the same business day. We guarantee though that all orders will be sent no later than 2 business days after you place your order. Delivery can take up to 5 business days using the regular E-parcel.

If you select the Express post option this is guaranteed next day delivery for destinations in the Australia Post delivery network.

*Deliveries are guaranteed next business day delivery to all addresses within the Australia Post delivery network. For more information on delivery times outside of this network you can check online at http://auspost.com.au/personal/next-business-day-delivery-networks.html

Please make sure someone is at the address provided during business hours to ensure delivery. If there is no one at the address Australia Post will leave a collection card and your parcel will need to be collected from your local post office.

Q. Can I track my parcel?
A. Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at www.auspost.com.au/track/ for Australian deliveries or https://www.tollpriority.com.au/portal/page/portal/TOLL_PRIORITY/Home/TollOnline/TrackYourConsignmentL for International deliveries.

Q. Oops, I made a mistake! How can I change my delivery address after I have ordered?
A. Please contact our friendly Customer Service Team on (02) 9415 6663 or email us at info@najo.com.au as soon as possible with your order number and delivery details.

Q. Can I return an item if I change my mind?
A. If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please refer to our 'Terms and Conditions' page for further information.

Q. I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?
A. For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer hastheir own returns policy.

Q. Do you have a warranty on your jewellery?
A. Yes! We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at info@najo.com.au.

The beauty of Sterling Silver is that it will last forever so by purchasing a piece of Najo jewellery you will definitely be enjoying it for many years to come. Please be aware that some of our products are handmade and as a result of this there may be slight variances which add to the beauty of the silver and are not considered faults.

Certain components such as clasps and earring hooks and posts are also particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.

Please read our 'terms and conditions' for full details of our 12 month warranty policy.

PRODUCT INFORMATION

Q. What is your jewellery made of?
A. Our jewellery is mostly made from 925 sterling silver. We do from time to time mix some gold, brass, copper and other metals with the sterling silver. All technical specifications for each piece will be listed on each product page for easy reference.

Q. Where does the jewellery come from?
A. Traditionally all of our jewellery was hand made in Mexico, and a great deal is still made there today. We now produce our jewellery in a variety of places around the world though, such as Italy and India.

Q. Is the jewellery hand-made?
A. We produce our pieces using a variety of techniques. Some pieces are still hand made, however, we also use other techniques such as electroforming, lost wax casting and plating. Refer to our glossary section for full details on production techniques: http://www.najo.com.au/glossary

PAYMENT & PRIVACY

Q. What forms of payment do you accept?
A. We accept Visa, Mastercard and American Express.

Q. I have been given a gift voucher. Can I use this online?
A. If the gift voucher is a Najo voucher that was purchased from our online store then yes. You can use it to shop on line simply by entering the voucher number when you check out. You can not use vouchers, however, purchased from one of our retail stockists on our online store.

Q. I have a promotional code. How can I use you this?
A. When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.

Q. I live in another country. Can I pay in my currency?
A. Unfortunately payments can only be processed in AUD. Please contact your bank for the daily exchange rate and any for details of fees that may be charged by purchasing in another currency.

Q. Is it safe to make my payment online?
A. Najo Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. For more information please refer to our terms and conditions.